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Terms and Conditions

Terms and Conditions

Effective Date: March 12, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Limousine in Carmel (“Company,” “we,” “us,” or “our”) governing your use of our transportation services and communications.

By booking a ride, requesting a quote, or communicating with us, you agree to these Terms. If you do not agree, please do not use our services.

Company Information

Limousine in Carmel
1425 Soto St
Seaside, CA 93955

Phone: (831) 264-8949
Email: info@limousineincarmel.com

Services Provided

Limousine in Carmel offers professional transportation services, including:

  • Airport Transfers

  • Corporate Transportation

  • Wedding Limousine Services

  • Wine Tours

  • Hourly and Point-to-Point Services

  • Group Transportation

  • Prom and Special Event Transportation

All services are subject to availability and confirmation.

Reservations and Booking

Reservations may be made by phone, email, or through our website.

To ensure availability, we recommend booking in advance. All reservations are confirmed only after receiving confirmation from our team.

Accurate trip details (pickup time, location, number of passengers, etc.) must be provided at the time of booking.

Payments and Billing

Payment terms will be provided at the time of booking.

  • A deposit may be required to secure your reservation

  • Full payment may be due prior to or upon completion of service

  • Additional charges may apply for extra stops, extended service time, waiting time, or damages

We accept approved payment methods, including major credit cards and other accepted forms of payment.

Cancellations and Refunds

Cancellation policies may vary depending on the type of service booked.

  • Cancellations made within a specified timeframe may be eligible for a refund

  • Late cancellations or no-shows may be subject to full charges

Please contact us as soon as possible if you need to cancel or modify your reservation.

Waiting Time and Delays

For airport pickups, we monitor flight status to adjust pickup times when possible.

Additional waiting time beyond the standard grace period may result in extra charges.

The Company is not responsible for delays caused by traffic, weather, road conditions, or circumstances beyond our control.

Passenger Responsibilities

Passengers agree to:

  • Follow all safety rules and instructions from the driver

  • Respect the vehicle and equipment

  • Avoid illegal activities, smoking (unless permitted), or disruptive behavior

The Company reserves the right to terminate service without refund if passengers violate these conditions.

Customers are responsible for any damage caused to the vehicle during the service.

Prom and Special Event Policy

For prom and special event bookings:

  • A parent or guardian may be required to sign an agreement

  • Alcohol, drugs, and illegal substances are strictly prohibited

  • Drivers have the right to terminate service if safety rules are violated

Limitation of Liability

Limousine in Carmel is not liable for:

  • Delays caused by factors outside our control

  • Lost or forgotten personal belongings

  • Missed flights or appointments due to unforeseen circumstances

Our liability is limited to the amount paid for the service.

Communications and SMS Consent

By providing your phone number, you consent to receive communications from Limousine in Carmel related to your booking or inquiries.

These communications may include:

  • Booking confirmations

  • Trip reminders

  • Driver arrival notifications

  • Service updates

SMS consent and phone numbers provided for SMS communication will not be shared or sold to any third party or affiliates for marketing purposes.

Types of SMS Communications

After consent, you may receive messages such as:

  • “Your driver is on the way” notifications

  • Reservation confirmations

  • Appointment reminders

Example message:

“Hi [Customer Name], your ride with Limousine in Carmel is scheduled for [Date] at [Time]. Your driver will arrive shortly.”

Message Frequency

Message frequency may vary depending on your booking. Typically, you may receive 1–5 messages per reservation.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Opt-In Method

You may opt in to receive SMS communications through:

  • Verbal consent

  • Online booking forms

  • Written agreements

Opt-Out Method

You may opt out at any time by replying “STOP” to any SMS message.

For assistance, reply “HELP” or contact us at (831) 264-8949.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or share personal information with third parties for marketing purposes.

Changes to Terms

Limousine in Carmel reserves the right to update these Terms at any time. Updates will be posted with a revised effective date.

Continued use of our services constitutes acceptance of any updated Terms.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Limousine in Carmel
1425 Soto St
Seaside, CA 93955

Phone: (831) 264-8949
Email: info@limousineincarmel.com

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